FAQ

HOW DO I MAKE A PURCHASE?


Shopping is an easy task at Sugandh.co:

-Once you have found an item, select your size and click on the 'ADD TO SHOPPING BAG' button underneath each item.

- Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page. You can use the 'REMOVE FROM BASKET' link to delete items from your shopping bag.

- Click on 'PROCEED TO PURCHASE' to complete your order.


Do I need to set up an account to place an order?

Yes. You can browse through the collection without creating an account and select merchandise you like. But, to be able to buy, you need to set up an account.

Register with us and enjoy the following benefits:

- Track your previous orders and purchases

- Request your return or exchange directly from your account

- Save your address and card details so you can shop even quicker next time

- Manage your account details, address book and email preferences

- To create an account, simply click on 'SIGN IN' and then 'REGISTER NOW' to fill in your details.


I've forgotten my password. What should I do?


If you have forgotten your password, simply click here to change it or follow the 'FORGOT PASSWORD' instructions on the ‘SIGN IN’ page


How do I know that the products you sell are authentic?


We unconditionally guarantee that every item we sell is 100% authentic.


Which size should I choose?


All products are sold by the international sizing scheme used by the designer.


Are the colours of products shown on the website accurate?



While we have made every effort to display as accurately as possible the colours of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.


How do I know if an item is in stock?


All items are in stock unless ‘SOLD OUT’ is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.


What payment methods does Sugandh.co accept?


We accept all modes of Online and Net-banking.


Is it safe to use my credit card online at Sugandh.co?

At Sugandh.co, your personal online security is very important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop at Sugandh.co


Why do I need to re-enter my credit card details when I add a new address?


For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.


How do I remove saved credit card details?


There are two ways to remove previously saved credit card details:- Edit or add new shipping or billing address.- During your next purchase, simply ‘UNSELECT’ the option ‘REMEMBER MY PAYMENT DETAILS’ on the payment page.


Do I need to sign for my order?


Due to the value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature.


Can I add items to an existing order?


Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.


How will I know you received my order & when will payment be deducted?


After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at time of placing an order.


Can I track my order?


Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by ORDER STATUS.


Where is my order?


We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch Sugandh.co is not responsible for any delays caused by destination customs clearance processes.Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by ORDER STATUS. If you are not registered, sign up now so you can track future orders.


How do I remove saved credit card details?


There are two ways to remove previously saved credit card details:

- Edit or add a new shipping or billing address.

- During your next purchase, simply unselect the option "remember my payment details" on the payment page.


How much duties and taxes will I have to pay?


Product prices displayed are inclusive of all taxes and duties..


Is my package insured?


All items are insured against theft and accidental damage whilst in transit from Sugandh.co to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.


Is my personal information kept private?


Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.To register at Sugandh.co, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order. Please note that Sugandh.co may use your contact details to inform you of the latest arrivals via email. If you would prefer not to receive these updates, please email unsubscribe@worldofsugandh.com


What are cookies? Should I be worried about them?


A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.Registered customers who have cookies enabled will be automatically recognized when they visit Sugandh.co- your name will appear in a welcome message at the top left hand corner of the website. When you proceed to purchase you will be prompted to enter your email address and password and review your shipping and payment details before completing your order.